At Zesty Ebikes, we are committed to providing quality electric bikes, trikes, accessories, and exceptional customer service. If you are not completely satisfied with your purchase, we're here to help.

Please read this policy carefully before requesting a return or refund.

Return Eligibility

Because we carry products from multiple manufacturers, return eligibility and conditions may vary by brand and product.

Unless otherwise stated on the product page, return requests for eligible products should be submitted within seven (7) calendar days after delivery.

To qualify for a return, the item must:

• Be unused, unassembled, and in its original condition.
• Be returned in its original packaging with all manuals, accessories, tools, keys, chargers, and included components.
• Show no signs of wear, damage, modification, or misuse.
• Include proof of purchase.

Products that have been assembled, ridden, altered, or damaged after delivery may not be eligible for return.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

If your order has already shipped, it can no longer be canceled. If you no longer wish to keep the product, please contact our Customer Support team to discuss available return options.

Please do not refuse delivery without contacting us first, as refused shipments may result in additional shipping and handling charges.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives:

• Damaged
• Defective
• Missing parts
• Incorrect

Please notify us within 3 calendar days of delivery.

Include clear photographs of:

• The product
• The damaged area
• The shipping box
• The shipping label

We will work directly with the manufacturer to determine the appropriate resolution, which may include replacement parts, repair assistance, a replacement product, or a refund when applicable. 

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or defective:

• Batteries
• Electrical components
• Replacement parts
• Clearance or Final Sale items
• Gift Cards
• Special Order items
• Customized products
• Products that have been assembled, ridden, modified, or misused

Some manufacturers may have additional return restrictions. Please review the product page for any product-specific return conditions.

Customer-Initiated Returns

If you ordered the wrong product or simply changed your mind, you may request a return provided the product meets our return eligibility requirements.

Please note:

• Return shipping costs are the customer's responsibility.
• Original shipping charges are non-refundable.
• Any applicable manufacturer-required restocking fees will be communicated before your return is processed.
• Returned products are subject to inspection before a refund is approved.

Return Authorization Required

Before returning any item, you must contact Zesty Ebikes to request a Return Authorization.

Returns sent without prior authorization may be refused by the warehouse and returned to the sender.

To request a return, please provide:

• Order Number
• Full Name
• Reason for the return
• Photos of the product (if applicable)
• Photos of the shipping box and shipping label if the item arrived damage

Exchanges

We currently do not offer direct product exchanges.

If you would like a different model or product, please request a return (if eligible) and place a new order after your return has been approved.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 3–7 business days for processing after approval. Depending on your bank or credit card provider, additional time may be required before the refund appears on your account.

Warranty Claims

Manufacturer warranties are separate from our Return & Refund Policy.

Warranty coverage varies depending on the brand and product purchased.

If you experience a warranty-related issue, please contact our Customer Support team. We will work directly with the manufacturer to assist you through the warranty process.

Contact Us

If you have any questions regarding returns, refunds, or warranty claims, we're here to help.

Zesty Ebikes

📧 Email: info@zestyebikesgo.com

🌐 Website: https://zestyebikesgo.com