Shipping policy
Effective Date: August 20, 2026
At Zesty E-Bikes, we are committed to making your order experience as simple and convenient as possible. We work with fulfillment partners and shipping carriers to deliver our electric bikes, accessories, and parts to customers throughout the United States.
1. Free Shipping
Orders over $100 qualify for FREE standard shipping.
Free standard shipping applies to eligible orders shipped within our available U.S. shipping areas.
Shipping availability may vary depending on the product, destination, warehouse, and carrier.
2. Standard Shipping
Orders below the free-shipping threshold are subject to our standard shipping rate, which is displayed at checkout.
Our current standard shipping rate is $35 for orders below $100.
Shipping charges and available shipping options are confirmed during checkout before your order is completed.
3. Order Processing
Orders are generally processed within 1–3 business days, Monday through Friday, excluding holidays.
Processing time includes order verification, fulfillment preparation, and transfer of the order to the shipping carrier.
Processing times may be longer during holidays, promotional periods, high-volume periods, or when additional order verification is required.
4. Delivery Times
Delivery times vary depending on the product, fulfillment location, destination, and carrier.
For most in-stock products, delivery may take approximately 5–8 business days after processing.
These timeframes are estimates and are not guaranteed delivery dates.
Some products may have different estimated delivery times. When a specific shipping estimate is displayed on a product page or at checkout, that estimate should be considered the applicable estimate for that order.
5. Pre-Orders and Backorders
Products listed as Pre-Order or Backorder are not immediately available for shipment.
The estimated availability or shipping date shown on the product page will apply.
Pre-order and backorder dates are estimates and may change due to manufacturing, inventory, transportation, or other circumstances outside of Zesty E-Bikes' control.
Orders containing both in-stock and pre-order or backordered products may ship separately.
6. Shipping Destinations
We primarily ship within the United States.
Shipping availability may vary by product and destination. Certain products may have restrictions on shipping to:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- Other U.S. territories
- P.O. Boxes
- APO/FPO addresses
If a product cannot be shipped to your address, we will contact you regarding available options when possible.
7. Tracking Information
When your order ships, you will receive a shipping confirmation email with tracking information when available.
Tracking information may take some time to become active after the carrier receives the package.
You can use the tracking information to monitor your shipment.
8. Shipping Delays
Estimated delivery times are not guaranteed.
Shipping delays may occur because of:
- Carrier delays
- Severe weather
- Holidays
- High shipping volumes
- Warehouse delays
- Product availability
- Transportation disruptions
- Address verification
- Other circumstances outside of Zesty E-Bikes' control
We will do our best to assist you if your shipment experiences a significant delay.
9. Address Changes
Please contact us as soon as possible if you need to change your shipping address.
Address changes may not be possible once an order has been processed or shipped.
Zesty E-Bikes is not responsible for delays, returned shipments, or additional shipping costs resulting from an incorrect or incomplete shipping address provided by the customer.
10. Damaged Shipments
Please inspect your package and product when it arrives.
If your shipment arrives damaged:
- Take clear photographs of the shipping box and the damaged product.
- Keep the original packaging and shipping materials.
- Contact Zesty E-Bikes as soon as possible.
- Provide your order number and photographs of the damage.
For the best chance of resolving a shipping-damage claim, please report the issue within 7 days of delivery.
Please do not discard the packaging until the issue has been reviewed.
11. Lost or Missing Packages
If tracking shows that your package was delivered but you cannot locate it, please contact us as soon as possible.
We may need to work with the shipping carrier to investigate the delivery.
Please first verify that your shipping address is correct and check with household members, neighbors, building management, or other locations where the carrier may have left the package.
12. Signature Requirements
Because electric bikes and other products may be high-value shipments, a signature may be required for certain deliveries.
If a signature is required, please make arrangements for someone to be available to receive the shipment.
If you authorize the carrier to release a package without a required signature, Zesty E-Bikes may not be responsible for loss or theft occurring after the carrier releases the package.
13. Split Shipments
Orders containing multiple products may be shipped separately if the products are fulfilled from different locations.
You may receive multiple tracking numbers, and products from the same order may arrive at different times.
14. International Shipping
International shipping availability depends on the product and destination.
Additional shipping charges, customs duties, taxes, brokerage fees, or other import charges may apply to international orders.
Unless specifically stated otherwise, these charges are the responsibility of the customer.
15. Shipping Rates at Checkout
The shipping rate and available shipping options shown at checkout are based on the products in your order, shipping destination, and applicable shipping rules.
Orders over $100 qualify for FREE standard shipping.
Orders below $100 are subject to the applicable $35 standard shipping fee.
16. Contact Us
If you have questions about shipping, delivery, or the status of your order, please contact Zesty E-Bikes through our Contact Us page.
When contacting us about an order, please include your order number so we can assist you as quickly as possible.
Zesty E-Bikes
Shipping and delivery times are estimates and may vary depending on product availability, fulfillment location, destination, carrier conditions, and other circumstances beyond our control.